Privacy Policy
GAMEVERSE is a unique service connecting gamers within an environment offering numerous features (hereinafter: "Service"). This policy applies to the websites, applications, events, and other services developed by GAMEVERSE. Its purpose is to inform you about the means we use to collect your personal data, strictly respecting your rights. In this regard, we inform you that we comply with the French Data Protection Act No. 78-17 of January 6, 1978, as amended, and Regulation (EU) 2016/679 of April 27, 2016 (hereinafter: "GDPR").
The company GAMEVERSE, S.A.S. with a share capital of 10,000 euros, having its registered office at 81 B rue Etienne Richerand, 69003 LYON, registered with the Lyon Trade and Companies Register under number 920 951 142, is responsible for processing personal data under the following conditions.
Collection and Purpose of Processing Your Personal Data
Subscription to the Service Launch Mailing List and Newsletter
As part of your subscription to the Service launch mailing list and the Newsletter, the personal data collected is as follows: email address.
For the Service launch mailing list, the purpose of this collection is to inform you of the effective launch of the Service and to give you priority access to our private beta program.
For the Newsletter, the purpose of this collection is to send you our latest news, information about our Services, and any promotional offers via email.
This data is retained until you request to unsubscribe from our Newsletter.
Creation of a Personal Account
As part of creating a personal account, the only mandatory piece of data is your email address, together with a password of which we keep nothing but a cryptographic hash. If you turn on two-factor authentication, we also keep the secret associated with it. Every other piece of information described below is optional, and you can change or remove it at any time.
The purpose of collecting your data is as follows: creating a personalized user profile to allow you to use the Service; interacting with other users; contacting us and accessing Service support; sending you our latest news, information about our services, and any promotional offers via email; keeping you informed of Service updates; and, where applicable, enabling us to bill for paid Services.
This data is retained until you request to close your personal account.
Player Profile
Your profile gathers the information you choose to fill in: pseudonym, avatar, description, spoken languages, usual playing hours, gaming objectives, voice preference and playstyle. You decide how visible each of these is.
Alongside it sit elements produced by your use of the Service: level and experience points, badges and titles earned, number of matches played and won, and behaviour indicators computed from the reports we receive. Those indicators exist to keep toxic behaviour out and to improve the quality of the matches we suggest.
The purpose of this collection is to present you to other players, to feed the matchmaking algorithm and to personalise your experience.
This data is retained until you close your account.
Connecting a Gaming Platform
The Service lets you link your Riot Games, Epic Games and Steam accounts. Linking is optional and happens at the publisher through the OpenID Connect protocol: your platform password is never sent to us.
Once the link is established, the data retained is the following: your account identifier on the platform, the access and refresh tokens issued by the publisher, the list of games you own with their playtime and last session, and your public game statistics such as rank, characters or agents played, win rate and performance averages.
The purpose is to show your library and your level on your profile, and to match you with players of a comparable level.
You can disconnect a platform at any time from your account. Disconnecting deletes the corresponding tokens along with the data synced from that platform.
Messaging, Friends and the Community Space
The messages you exchange are retained so that they can be shown back to you across your devices: their content, the attachments you add to them, reactions, and the times at which they were sent and edited. The same applies to the posts and comments you write in the community space.
We also retain your friend list, the friend requests you send and receive, and the list of users you have blocked together with the reason you may have given.
This content is retained until you delete it or close your account. It can be consulted by our moderation team for the sole purpose of handling a report.
Notifications
If you agree to receive notifications, we record the technical notification identifier provided by your browser or operating system, along with the keys that let us encrypt the messages addressed to you. That record is deleted as soon as you refuse notifications or close your account.
Mobile and Desktop Application
The application carries no advertising and embeds no audience measurement or advertising tracking tool. It accesses neither your location, nor your contacts, nor your files, beyond the documents you explicitly choose to send.
Our servers record the technical errors encountered while the Service runs, which may include your account identifier, in order to diagnose their cause. Those records are kept only for as long as the diagnosis requires.
Contact Form
As part of the contact form, the personal data collected includes: name, first name, email, phone number, address. The mandatory nature of this data collection is indicated, where applicable, by an asterisk.
The purpose of collecting your data depends on your selection in the dropdown menu:
- Processing a query about a service or order
- Handling an issue related to after-sales service or quality
- Other (including partnerships)
This data is only retained for the time necessary to process your request submitted via the contact form, subject to any legal retention obligations.
Recipients of Your Data
The data you provide is intended for:
- Our customer service and complaints department, which receives all data;
- Other users when you voluntarily share information about yourself;
- Our service providers and partners who may help us develop, operate, and improve the Service.
When you link a platform account, the publishers concerned, namely Riot Games, Epic Games and Valve for Steam, receive only the information needed to authenticate you and to retrieve your game data. What they then do with it falls under their own privacy policy.
Your data is hosted by:
OVHcloud
OVH SAS, 2 rue Kellermann
59100 ROUBAIX (FRANCE)
Your Rights
You have the following rights concerning your data:
- Right of access: You can ask us what data we hold about you.
- Right to correction and erasure: You can request that we correct or erase your data.
- Right to object: You can object to certain types of processing.
- Right to data portability: You can ask us to transfer your data (identification and order data only) in an electronic format.
However, it should be noted that exercising these rights is not absolute and may be limited for legitimate (customer disputes) or legal reasons. To exercise the aforementioned rights:
Rights of Access, Correction, Erasure, and Portability
If you have a customer account, you can perform most of these operations directly by logging into your account. You can also send your requests by email to contact@gameverse.app and/or by mail to:
GAMEVERSE
81 B rue Etienne Richerand
69003 LYON
Deleting Your Account
You can delete your account at any time from the Service settings, on the website as well as in the application. Deleting it erases your profile and your login identity, which immediately revokes every session and makes signing back in impossible.
To have every piece of data attached to your account erased, including your conversations, your platform connections and the synced game libraries, send your request to contact@gameverse.app. We act on it within the one-month period set by the GDPR.
Right to Object
For newsletters: Click on the unsubscribe link in the confirmation email or in the newsletters you receive.
For any other request: Send your requests by email to contact@gameverse.app and/or by mail to:
GAMEVERSE
81 B rue Etienne Richerand
69003 LYON
For all these requests and for security purposes, you may be asked to identify yourself or provide a valid ID.
In Case of Dispute
If you are not satisfied with a response to one of these rights, or in case of a dispute regarding the use of your data, you can address your requests to the CNIL (https://www.cnil.fr/fr/plaintes).